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Owned and operated by Patio Elevate, we welcome every question about your outdoor space.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like barrel saunas, cold plunges, and pergolas may include specific delivery details at checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door. If you have any questions about delivery timing, feel free to contact us.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please refer to our Return Policy page for full details on how to start a return. Our team is happy to walk you through the process.
Can I exchange an item for a different style or size?
We are happy to help with exchanges on eligible products within our return window. Simply reach out to our team with your order number and the item you would like instead. We will guide you through the next steps to get the right piece for your patio.
What materials are your patio furniture sets made from?
Our collections feature a range of carefully selected materials, including weather-resistant wicker, powder-coated aluminum, solid teak, and durable all-weather fabrics. Each piece is designed to hold up beautifully through seasons of outdoor use while keeping comfort and style front and center.
Do barrel saunas and cold plunges require professional installation?
Many of our barrel saunas and cold plunges are designed for manageable at-home assembly, with detailed instructions included. Some larger configurations may benefit from professional setup. Each product page includes specific assembly guidance so you know exactly what to expect before you purchase.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team aims to answer every inquiry within one business day so your project stays on track.
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Thoughtfully Curated
Every barrel sauna, cold plunge, pergola, and furniture set is selected for lasting quality and refined design.
30-Day Returns
If a piece does not fit your vision, our return policy makes it straightforward to find the right solution.
